Legal
Privacy Policy
Your privacy matters to us at BNB Services. Learn how we protect your information.
Our Commitment
At BNB Services LLC, we respect your privacy and are committed to protecting it. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information collected through our website, as well as your choices regarding the collection and use of information.
Information We Collect
We collect information you provide directly to us, such as your name, email, phone number, postal address, and other relevant details when you create an account, book travel, contact us, respond to surveys, or otherwise communicate with us. We may also collect limited information from service providers that support our operations (for example verification or payment processors) and from publicly available sources. We do not buy SMS consent lists or purchase mobile opt-in data from third parties or affiliates.
Newsletter Subscriptions
When you subscribe to our newsletter, we collect the following information:
- Email Address: To send you newsletter updates and related communications.
- Device Information: Browser type, operating system, screen resolution, and device type to understand how you interact with our services.
- Approximate Location: City, region, country, and timezone, inferred from your IP address, to tailor content to your region.
- Timezone: Your local timezone to schedule communications appropriately.
- Referral Data: The URL of the page you came from to understand how you found us.
- IP Address: To detect and prevent abuse (e.g., rate limiting).
This data is used for analytics purposes to improve our services and to deliver relevant content and offers via email only. We will not use your newsletter subscription information to contact you via phone or text message. You may unsubscribe at any time by clicking the unsubscribe link in any newsletter email or via our unsubscribe page.
Other Form Submissions
When you submit other forms on our website, such as contact forms, booking requests, or account registration, we may collect additional information including but not limited to your name, email address, phone number, and postal address. This information may be used to contact you via email, phone, or text message to fulfill your requests, provide services, or send program updates only with your consent where required. You may opt out of marketing or SMS communications by following the unsubscribe or STOP instructions in those messages, or by contacting us directly.
Text Messages (SMS / MMS) — BNB Services Owner Program SMS
Program name: BNB Services LLC Owner Program SMS. We send transactional and informational SMS only to people who signed up on our website or lead forms (including prior BNB Services forms with recorded SMS consent) and checked an optional, unchecked-by-default SMS consent box. Phone number alone is not consent. The SMS checkbox is not required to submit a form, use our website, or receive a response by email or phone. Newsletter email signup alone is not SMS consent.
The consent box discloses: message types (inquiry, owner program, appointments, agreement, and related next steps), that frequency varies (typically up to about 10 messages per month while an inquiry or deal is active), that message and data rates may apply, STOP to cancel, HELP for help, that consent is not a condition of purchase, and links to our SMS Terms, this Privacy Policy, and Terms.
- Message frequency varies — typically up to about 10 messages per month while an inquiry or deal is active, plus additional messages when you take related actions.
- Message and data rates may apply.
- We do not sell, rent, or share mobile opt-in data or phone numbers with third parties or affiliates for their marketing or promotional purposes. We may use service providers (such as Twilio) solely to deliver our messages and operate our systems.
- We do not buy SMS consent lists or text numbers that did not opt in through our forms.
- Opt out anytime by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT). Reply HELP for help.
- Help contact: (866) 423-5302 · support@bnbthis.com · Mon–Fri 8:00 AM – 4:00 PM CT
Full program details (including sample message types and opt-in language): SMS Terms.
Cookies and Other Tracking Technologies
We use essential technologies so the website can function (for example, to keep forms working and remember basic preferences). Optional analytics technologies help us understand visits and form submissions.
When you first visit, we present a cookie banner. Optional analytics (including Google Tag Manager / Google Analytics when configured) load only if you choose Accept analytics. If you choose Essential only, those optional analytics scripts are not loaded. You can clear site data in your browser to see the banner again.
Marketing attribution data (such as UTM parameters) may be associated with form submissions so our team can respond effectively. We do not sell your personal data.
How We Use Your Data
Your information enables us to provide rental services, improve user experience, and communicate updates. We may use your data to process bookings, respond to inquiries, personalize content, send marketing communications (with your consent), and analyze service usage. We do not sell your personal data to third parties.
Data Sharing and Disclosure
We may share your information with third-party vendors, consultants, and service providers who perform work on our behalf, such as booking or payment processing, with your consent where required. We do not share your personal information without your consent, except as required by law, for public safety, in connection with business asset transfers, or to protect our rights or property.
Mobile numbers and SMS opt-in data collected for the BNB Services LLC Owner Program SMS are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Service providers (for example Twilio) may process that data only to deliver our messages and operate our systems on our behalf.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our agreements. When your data is no longer needed, we securely delete or anonymize it in accordance with applicable laws.
International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your own, including the United States, where our servers or third-party service providers are located. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
Opt-Out Options
You may opt out of receiving marketing emails by following the unsubscribe instructions in our emails or contacting us directly. For text messages, reply STOP (or use the keywords listed in our SMS terms). You can also disable non-essential cookies through your browser settings. Note that opting out may limit some features of our services.
Third-Party Links
Our website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.
Do Not Track Signals
Our website does not currently respond to Do Not Track (DNT) signals from browsers. We are committed to monitoring developments in DNT technology and may update our practices in the future to support such signals where feasible.
Security Measures
We employ reasonable measures to protect your data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no online system or electronic transmission is 100% secure, so please exercise caution when sharing sensitive information.
Changes to the Policy
We may update this Privacy Policy periodically. Changes will be reflected by revising the date at the top of the policy, and we may provide additional notice, such as a statement on our homepage or a notification via email.
Your Rights
You may review, correct, update, or delete your Personal Information maintained by us. Please provide sufficient proof of identity and appropriate documentation for corrections by contacting us at the address below.
Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided Personal Information, we will take steps to delete such information.
Missouri Law
We comply with all applicable laws and regulations of the State of Missouri. If a request is made under the Sunshine Law, we may be required to disclose your personally identifiable information.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Phone: (866) 423-5302
Email: owners@bnbthis.com
Address: 2710 W Osage St. Pacific, MO 63069